Refund Policy

Last updated: 15 october 2026.

 

1. General Information

 

At VĒLLIN STUDIOS, we aim to provide high-quality barbering, grooming services and products. Customer satisfaction is important to us, and we handle refund requests fairly and in accordance with applicable Dutch consumer law.

 

This policy applies to services provided by VĒLLIN STUDIOS and to products purchased directly through our website, where applicable.

 

Business details

 

• Business name: VĒLLIN STUDIOS

• Legal business name: VĒLLIN STUDIOS

• Business address: Reijer Keijserstraat 1a

• Email: vellinstudios@hotmail.com

• Website: https://www.vellinstudios.online/

 

2. Grooming Services — Refund Policy

 

Payments for completed grooming services are generally non-refundable, except where a refund or other remedy is required by applicable law.

 

For prepaid grooming appointments, clients must cancel at least 2 hours before the scheduled appointment time to qualify for a refund.

 

If a client cancels less than 2 hours before the appointment or fails to attend without cancelling, the prepaid service is non-refundable, subject to applicable statutory rights.

 

For appointments that have not been paid for in advance, VĒLLIN STUDIOS may issue an invoice for a late cancellation or missed appointment, provided the applicable charge was communicated to the client in advance, is reasonable and is permitted by law.

 

If a client is dissatisfied with a grooming service because it was not performed as agreed, they should contact VĒLLIN STUDIOS so that the situation can be assessed and an appropriate remedy considered.

 

3. Appointment Cancellations and Rescheduling

 

Clients may cancel or reschedule appointments through the online booking system or by contacting VĒLLIN STUDIOS directly.

 

Cancellations must be received at least 2 hours before the scheduled appointment time to qualify for a refund of a prepaid grooming service.

 

Cancellations made less than 2 hours before the appointment, and missed appointments without cancellation, do not qualify for a refund of a prepaid service, subject to applicable statutory rights.

 

For unpaid appointments, an invoice may be issued in accordance with the cancellation policy communicated at the time of booking and applicable legal requirements.

 

If VĒLLIN STUDIOS cancels an appointment, any prepaid amount for a service that is not provided will be refunded, unless another arrangement is agreed with the client and permitted by law.

 

Nothing in this section removes any mandatory cancellation or withdrawal rights that apply to a particular booking.

 

4. Products and Online Purchases

 

For grooming products, pomades, merchandise and other physical goods purchased through our website, customers may have a statutory 14-day withdrawal right.

 

Where this right applies, customers may withdraw from their purchase without providing a reason within the applicable legal period.

 

The withdrawal period generally begins on the day after the customer receives the product. Different rules may apply to certain purchases and circumstances.

 

To exercise this right, customers may contact VĒLLIN STUDIOS at vellinstudios@hotmail.com or use the applicable withdrawal method provided on our website.

 

Products must be returned in accordance with applicable withdrawal rules. Customers may be responsible for direct return shipping costs if this has been communicated to them in advance.

 

If a product is defective, damaged on arrival or does not conform to the purchase agreement, customers retain their applicable statutory rights.

 

5. Product Condition and Hygiene

 

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning.

 

Where a product is not suitable for return for health protection or hygiene reasons and was supplied with a protective seal, the statutory withdrawal exception may apply if that seal has been broken and the legal requirements for the exception are met.

 

This exception does not automatically apply to every grooming product.

 

If a product is defective or does not conform to the purchase agreement, customers retain their applicable statutory rights regardless of this policy.

 

6. Refund Processing

 

Where a refund is due, VĒLLIN STUDIOS will process it within the applicable legal deadline.

 

For valid withdrawals from online purchases, refunds will generally be made within 14 days of receiving notice of withdrawal. Where permitted by law, reimbursement may be withheld until the returned goods have been received or the customer has provided evidence that they have been sent back, whichever occurs first.

 

Refunds will normally be issued using the original payment method unless another arrangement is agreed with the customer and permitted by law.

 

Any legally refundable delivery charges will be reimbursed as required by law.

 

7. Exchanges and Replacements

 

Where appropriate, customers may request an exchange or replacement instead of a refund.

 

Requests will be assessed individually. Exchanges and replacements do not remove any statutory rights relating to defective or non-conforming products.

 

8. How to Request a Refund

 

To submit a refund request or complaint, please email:

 

vellinstudios@hotmail.com

 

Please include:

 

• Your full name.

• Your order number or appointment details, where applicable.

• A description of the issue.

• Relevant photographs for damaged or defective products, where helpful.

 

VĒLLIN STUDIOS aims to review requests promptly and communicate the next steps clearly.

 

9. Statutory Consumer Rights

 

This policy does not exclude, restrict or replace any rights granted to consumers under applicable Dutch or European Union law.

 

Where this policy conflicts with mandatory consumer protection legislation, the applicable law takes precedence.

 

10. Contact Information

 

VĒLLIN STUDIOS

 

Email: vellinstudios@hotmail.com

 

Website: https://www.vellinstudios.online/

 

Business address: Reijer Keijserstraat 1a